Question 1

What happens after I sign up?

Accepted Answer

You walk through a quick property profile — home size, HVAC systems, water heater type, access details. Takes about 3 minutes. Your technician arrives within two weeks, confirms everything, and runs your first quarterly wellness checklist.

Question 2

What does a quarterly wellness visit include?

Accepted Answer

Core members get a 16-point inspection including HVAC filter swap, plumbing leak check, smoke/CO battery test. Complete members get a 24-point inspection with appliance checks, light bulb replacement, and a full Home Health Report with photos.

Question 3

How is this different from a home warranty?

Accepted Answer

Home warranties react after something breaks. Wellstead prevents things from breaking. Your technician visits quarterly to inspect and maintain every system. Problems get caught at $50 fixes, not $3,000 emergencies.

Question 4

Can I cancel anytime?

Accepted Answer

Yes. All plans are month-to-month — 30 days notice, no fees. Your loyalty points survive 90 days after cancellation. You can also pause for 30 or 60 days once per year.

Question 5

How much does Wellstead cost?

Accepted Answer

Core starts at $59/month with 4 quarterly wellness visits and a 16-point inspection. Complete is $99/month with 24-point inspections, all consumables, priority scheduling, and emergency dispatch.

Question 6

What's not included?

Accepted Answer

Repairs, licensed trade work, and installations are not included but available as add-on services at member prices — typically 15–25% below market rate.

Question 7

How do loyalty points work?

Accepted Answer

Earn 100–200 points/month based on tier, plus 5–10 points on every service purchase, 1,000 per referral, and 50 per review. Redeem for real services. Points expire 90 days after cancellation.

Question 8

Do you serve my area?

Accepted Answer

Currently serving Canyon Lake, New Braunfels, and the surrounding Texas Hill Country. Expanding toward Austin and San Antonio.

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